Privacy Policy

1. Who We Are

3D Print Tech is a trading name of Emilitek Enterprises Ltd, a company registered in England and Wales. We provide professional FDM 3D printing and CAD design services to customers throughout the UK.

For the purposes of UK data protection law, Emilitek Enterprises Ltd is the data controller for information collected through this website. If you have any questions about how we handle your data, please contact us at [email protected].

2. What Information We Collect

We only collect personal information that you voluntarily provide to us. When you submit an enquiry through our contact form, we collect:

• Your first and last name
• Your email address
• The type of service you are interested in
• A description of your project or requirements
• Any files you choose to send us by email (STL, OBJ, 3MF, or STEP files)

We do not collect payment card details through this website. Any payment processing is handled separately and securely.

We do not collect any special category personal data (such as health, biometric, or financial data) through this website.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry and provide you with a quote
• Communicate with you about your order or project
• Deliver the 3D printing or design services you have requested
• Contact you if we need clarification about your project files or requirements

We will never sell your personal information to third parties, use it for unsolicited marketing, or share it with anyone outside of what is necessary to deliver our service.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity — processing is necessary to respond to your enquiry and, where applicable, to fulfil an order you have placed with us.
• Legitimate interests — we have a legitimate interest in maintaining records of customer communications for a reasonable period in case of queries or disputes.

5. Third-Party Services

To operate this website, we use the following third-party services that may process your data:

• Web3Forms — our contact form is processed by Web3Forms (web3forms.com). When you submit the enquiry form, your data is transmitted to Web3Forms' servers and delivered to us by email. Web3Forms acts as a data processor on our behalf. Please refer to their privacy policy at web3forms.com for details of how they handle form data.
• Google Fonts — this website loads the Inter typeface from Google Fonts (fonts.google.com). This causes your browser to make a request to Google's servers, which may log your IP address as part of standard server logging. Google does not set any cookies through this font loading request. For more information, see Google's privacy policy at policies.google.com.

We do not use any analytics platforms, advertising trackers, or social media pixels on this website.

6. Cookies

The only external request made on page load is to Google Fonts for typography. This does not involve cookies. No cookie consent banner is displayed because none is required.

7. Data Retention

We retain enquiry data (your name, email address, and project details) for up to 24 months from the date of last contact. This allows us to reference previous communications if you return with a follow-up enquiry or repeat order.

If you place an order with us, we may retain order-related records for up to 7 years to comply with our legal and accounting obligations under UK law.

If you would like your data deleted sooner, please contact us and we will action your request within 30 days.

8. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis.

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. We will update the "Last updated" date at the top of this page when we do so. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Email: [email protected]
• Phone: 01205 635013
• Trading name: 3D Print Tech
• Legal entity: Emilitek Enterprises Ltd, registered in England and Wales